Access Child Support Cases Online Anytime Via Customer Connect

Customer Connect - 24/7 Access to Case Information

Customer Connect is California Child Support Service’s self-service platform, providing 24/7 access to participants who need information regarding their child support case. While local offices restrict in-person contact in response to the COVID-19 pandemic, Customer Connect is more valuable than ever as a resource to gather case information.

The secure, mobile-responsive website allows customers to:

  • Directly email the caseworker handling their case
  • Receive appointment reminders and updates
  • See their payment history
  • Update their account information
  • Change their login credentials

Customers in need of information on their case should be directed to Customer Connect, especially while offices have restricted in-person hours or are closed to the public entirely. For more information or instructions on how to set up an account, parents can visit, or watch this video for a virtual walkthrough of the platform and its features.